By Saturday, September 27, 2014, post your business messages in a single document to this Discussion Area. Choose two of the following situations and construct a memo, e-mail, letter, or verbal response to the audience assigned. You must choose a situation from two different categories. Be sure to use an appropriate strategy around which to build your message. You may include follow-on questions in your responses. In each case please include a description of the approach, method, or strategy used in your response. Remember to justify your responses with references from the lecture, textbook, personal experiences, etc.
- Write to your employees announcing the opening for a supervisor position within your company.
- Write to your stock holders informing them of a new satellite location of your office that will be opening next year in Detroit, Michigan.
- Write to a customer who has won the company's monthly drawing. Decide what she has won and how to claim the prize.
- A customer has written to your company asking for a replacement for a product he believes is defective. Write back to him and let him know that your company will not be replacing the broken item.
- Write a letter to a recent interviewee, and let him or her know he/she has not been chosen for the position.
- Write a message to one of your employees explaining why instant messenger will no longer be loaded on company computers.
- Write to your sales team persuading them to sign up for a course in Photoshop; it will be tuition-free and offered on company time.
- Write a letter to a prospective customer explaining why your business or service is the one he or she should use.
- Write a letter to your supervisor persuading him/her to financially support your attendance to a training conference.
- Verbal Response [These are listening scenarios, so imagine you are hearing an employee verbalize the sentence, and respond appropriately]
- “Why do we have to learn this new procedure? The old one was working just fine.”
- “I have not been able to finish the project you asked me to complete; I am too busy.”
- “This is not part of my job.”
- “I do not think you understand how to complete this project.”
- “I really do not want to be on his team; Joe always takes over and doesn't listen to anyone's ideas.”
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