For this task, you will apply the lessons you learned in the simulations and other assessments you have worked on throughout your MBA training.
Find a problem or business need at your current place of employment, a local business, a non-profit, or any operating organization (e.g., government, school district, hospital, online businesses). The problem or business need should be large enough to incorporate as many aspects of the simulations and lessons learned from other assessments as possible (e.g., research and development [R&D], eBusiness, production, marketplace, leadership, marketing, accounting, finance, human resources and organizational design, ethics, risk management).
You will be required to work closely with someone in the organization to identify an appropriate topic that will be of value. This person will become your client. You will work closely with your client by meeting on a regular basis as you develop a long-term solution that meets the client’s needs.
You should plan on having an initial interview (virtually, on the phone, or in person) in which you can discuss the problem or business need and come up with a problem statement that describes your goal. Your problem statement must be approved by a member of the MBA Capstone team. You will then meet with your client as needed to clarify and guide your research. You should also plan on a final meeting to present your findings and recommendations.
Note: Any information that would be considered confidential, proprietary, or personal in nature should not be included in the actual task submission to WGU. Do not include the actual names of people, suppliers, the company, or other identifiable information. Fictional names should be used. Also, company-specific data, including financial information, should not be included but should be addressed in a general fashion as appropriate.
Note: Work performed for a client or for an employer is their property. You must obtain their permission to include the work.
A. Complete page one [template letter] of the MBA Capstone Client Verification Form.
B. Submit the entire document to your client or employer. The client or employer must complete page two of the MBA Capstone Client Verification Form and provide you with a copy.
C. Submit the MBA Capstone Client Verification Form (page two) as an attachment with your Capstone work.
Your task submission will not be opened or evaluated until the MBA Client Verification form is provided as a separate attachment:
A. Develop a written recommendation for your client that holistically addresses the problem or business need by doing the following:
1. Explain the problem or business need that your recommendation will seek to solve.
2. Analyze three different functional areas (e.g., leadership, human resources, eBusiness, marketing, economics) that might be contributing to the issue.
a. Recommend a solution that includes the three functional areas.
b. Recommend implementation resources for your recommended solution.
i. Create a timeline for the solution implementation.
c. Analyze the long-term financial and organizational impact of the recommendation.
B. Provide a log of time spent with the client.
Note: This log should be a table log of each meeting with your client and include a brief description of what occurred in each meeting.
C. Create a final report for your manager reflecting on the experience working with the client, the simulations, and the other assessments you have worked through in the MBA program by doing the following:
1. Discuss five lessons learned from the simulations and other assessments that helped you resolve your client’s problem.
2. Develop three SMART long-term professional goals.
3. Reflect on how the lessons you learned during your MBA training at WGU support your professional goals.
D. When you use sources, include all in-text citations and references in APA format.
E. Complete the attached Capstone Release form and submit it through Taskstream.
Note: When bulleted points are present in the task prompt, the level of detail or support called for in the rubric refers to those bulleted points.
Note: For definitions of terms commonly used in the rubric, see the Rubric Terms web link included in the Evaluation Procedures section.
Note: When using sources to support ideas and elements in a paper or project, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the paper or project.
Note: No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from sources, even if cited correctly. For the MBA Capstone project, the 30% of cited sources includes the student’s own prior work. For tips on using APA style, please refer to the APA Handout web link included in the General Instructions section.